Nyet-Flix: A Customer Service Nightmare

 

Nyet-Flix: A Customer Service Nightmare

By Susan Jacobson

By now, the story about the guy trying to cancel his AOL account is practically legendary. But really, can you blame AOL for trying to keep its customers?

It's REALLY bad when a service provider does everything in its power to REPEL prospective customers, which is what happened to editor-at-large Julie Jacobson's mother when she tried to reinstate her Netflix account. This is her story.

Five years ago, for a "special" birthday, my daughter Julie (of CE Pro fame) and Duane (of Julie's husband fame) gave me a year's subscription to Netflix. A great gift, but at year's end, I realized my sporadic flick-watching didn't justify $17.99 a month, so I unsubscribed.

The Flixters do not hold a grudge. That they would be there for me when I came to my senses and re-joined was made clear.

Very clear. Exceedingly clear. So clear that I finally blocked their emails and barbecued dinner for ten over a fire fueled by Netflix postal offers.